Privacy Policy

Effective Date: June 3, 2022 · Last Updated: March 17, 2025

At Trouba, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) when you use our website (https://trouba.ch) and services, including Trouba ID, Trouba Cloud, and related applications.

By using our services, you acknowledge that you have read and understood this policy.

1. What Data We Collect and Why

We collect personal data for service functionality and security.

  • Automatically Collected Data:
  • • IP Address: Security and fraud prevention.
  • • Browser & Device Information: Compatibility and security.
  • • Log Data: Includes device type, OS version, timestamps.
  • Voluntarily Provided Data:
  • • Email & Full Name: Required for Trouba ID.
  • • Phone Number: Used for verification only.

2. Legal Basis for Data Processing

We process your data under these legal bases:

  • Legitimate Interest: Security, fraud prevention.
  • Contractual Necessity: Providing requested services.
  • Legal Obligation: Compliance with laws.
  • Consent: When you provide data voluntarily.

3. Data Retention & Deletion

Data Type Retention Period
IP Addresses 24 hours (unless linked to Trouba ID)
Phone Number & Trouba ID Until account deletion + 30 days
Cloud & Notes Data Until deleted by the user

When you delete your account, we erase your personal data within 30 days, unless legal obligations require us to retain certain records.

4. Your Rights

  • Right to Access: You can request a copy of your stored data.
  • Right to Rectification: You can update incorrect or incomplete data.
  • Right to Object: You can object to data processing based on legitimate interests.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data.
  • Right to Withdraw Consent: If you provided consent, you can revoke it at any time.

To exercise your rights, contact us at contact@trouba.ch.

5. Third-Party Services

Trouba does not use third-party services for data processing unless explicitly required for functionality. One such service we use is Gravatar for profile images.

  • What is Gravatar? Gravatar (by Automattic) is a globally recognized avatar service that allows users to associate an image with their email address.
  • How does it work? When you use Trouba services, we may send a hashed (encrypted) version of your email address to Gravatar to check if you have an associated avatar.
  • What data is shared? Only a hashed version of your email address is shared. Gravatar does not receive your actual email.
  • How to manage your Gravatar? You can manage or delete your Gravatar image by visiting Gravatar’s Website, Also see Gravatar’s Privacy Policy.

If you do not want Gravatar to be used, you may disable profile avatars in your Trouba account settings or avoid using an email linked to a Gravatar account.

Currently, no third-party services process your data unless required for a specific feature.

6. Security Measures

  • All transit of data is encrypted via SSL
  • Your files and personal data are stored on servers exclusively located in Switzerland.
  • Only authorized personnel can access sensitive data.

However, no system is 100% secure. If you suspect a security breach, contact us immediately.

7. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children. If a child’s data is discovered, we will delete it immediately.

8. Cookies & Tracking Technologies

Trouba only uses cookies for essential technical, authentication, or security features.

We do not use cookies for tracking or advertising. The cookies we use include:

  • Session Cookies: Required for authentication.
  • Security Cookies: Fraud prevention.
  • Functional Cookies: Remember login sessions.

Essential cookies cannot be disabled. If we introduce additional cookies, we will notify users and provide an option to manage preferences.

9. International Data Transfers

We store all data exclusively in Switzerland and do not transfer it internationally unless required for specific services. If data transfer is necessary, we try to ensure compliance.

10. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted here with an updated “Last Updated” date.

11. Data Breach Notification

We take all necessary measures to protect your data. However, in the unlikely event of a data breach that affects your personal information, we will:

  • Assess the risk and take immediate security actions.
  • Notify affected users and relevant authorities within the legal time frame (if or as required by law).
  • Provide clear instructions on how to protect yourself from potential risks.

If you suspect unauthorized access to your data, please contact us immediately at contact@trouba.ch.

12. Contact Us

For privacy-related inquiries, contact us at:

Email: contact@trouba.ch